Return Policy

At 11:11, your satisfaction is our top priority. To make your shopping experience worry-free, we’ve outlined the following return policy:

Tester for Your Convenience
Every product comes with a tester. Please use the tester first to ensure the fragrance meets your expectations.

Return Conditions

• Returns must be requested within 3 days of receiving the product.
• The product must remain in its original condition, and the outer cover must not be opened.

How to Return

• Contact our customer service team within the 3-day period to initiate the return.
• Ensure both the unopened product and the tester are packed securely for return shipping.

Refund Process

• Once we receive and inspect the returned items, your refund will be processed.
• Refunds will be issued within 7 business days to your original payment method.

Important Notes

• Both the product and the tester must be returned together in their original condition to qualify for a refund.
• Any signs of tampering or use will result in the return being declined.

For further assistance, feel free to reach out to our support team.