In case of exchange or return, please contact us via WhatsApp at (+964 787 411 1111).
Exchanges must be requested within 3 days of receiving the order.
Returns must also be requested within 3 days of receiving the order.
Exchange:
Please contact us via WhatsApp within 3 days of receiving your order, provided that the product is in its original condition.
(The outer packaging must not be opened.) In this case, the customer will bear the full shipping cost (5,000 IQD).
Shipping and Delivery:
We aim to serve you in a way that meets your expectations. Therefore, we kindly ask you to provide a clear address to ensure fast delivery. The address should include the building, house, or apartment number, along with the street name and city. A phone number and recipient name are also required.
Before placing your order, please carefully review the product specifications and agree to the website’s terms of use.
Orders are shipped daily through a “home delivery” service, except on Fridays, official holidays, and special occasions.
Delivery takes 2 to 5 working days from the date the order is confirmed. The “home delivery” service is door-to-door in most cases. However, we apologize in advance if this service cannot be applied in certain remote areas due to limited delivery coverage or unclear addresses.
Return:
Please contact us via WhatsApp within 3 days of receiving the order, provided that the product is in its original condition.
(The outer packaging must not be opened.) In this case, the customer bears the full return shipping cost (5,000 IQD), which will be deducted from the refund amount.
If a mistake occurs from the store:
If you receive a wrong, damaged, or defective item, the customer will be compensated and the issue will be resolved as soon as possible, provided that:
- You contact us via WhatsApp within 3 days of receiving the order.
- A clear video or photo of the damaged item must be sent for review and approval by store management.
Non-returnable cases:
If the customer wants to return a product for any reason and the outer packaging has been opened, the return request will be rejected as the item is no longer in its original condition.
Please note:
11:11 Store is committed to customer satisfaction and providing a seamless shopping experience. Return requests will be reviewed and approved by the relevant management team.
Refund Policy:
We guarantee the quality of our products and prioritize customer satisfaction.
A refund under valid warranty (such as the Golden Warranty) is allowed only once per customer during the warranty period, regardless of the number of orders placed.
Perfume returns take 3 to 7 days via the shipping company.
Refund processing takes 5 to 10 days after the returned item is received at our warehouse.
